ServiceTitan is the industry leader for large trade businesses. But it's built for companies running 20+ trucks with call centres, inventory management, and complex job costing.
ServiceTitan gives you call booking, dispatch boards, inventory tracking, pricebooks, and marketing automation. If you're a small team of 5 technicians, you're paying for features designed for a 50-truck operation. We build simple dispatch systems that show today's jobs, customer details, and a way to mark completion. That's it.
You pay 100% of the subscription but typically use only 30% of the functionality
Why rent the other 70% forever?
ServiceTitan is priced for scale. It's designed for businesses doing thousands of jobs per month with dedicated office staff managing dispatch and customer service. If you're owner-operated or have a small team, you don't need a call centre module or marketing campaign tools. You need a mobile app that shows the job address and customer notes.
Beyond features, there are fundamental differences in philosophy, ownership, and total cost of ownership.
| Metric | The "Universal" SaaS (ServiceTitan) | The Itsy Bytesy Custom Build (Field Dispatch System) |
|---|---|---|
| Philosophy | "One tool for everyone." | "A tool specifically for *you*." |
| Cost Model | OpEx (Rent): Per-user, forever. | CapEx (Asset): One-time build cost + minimal hosting. |
| Data Ownership | API Limits & Export Fees. | Direct SQL Access. You own the database. |
| Update Cycle | UI changes randomly, confusing your staff. | UI only changes when *you* ask for it. |
| The "Noise" | Gamification, Social Feeds, Upsell Popups. | Zero distractions. Pure utility. |
A Field Dispatch System focused on your actual workflow:
Daily job dispatch to mobile devices
Customer contact and site details
Job completion with photos
Simple invoicing and payment collection
Don't guess. Book a 15-minute architecture review. We'll tell you honestly if you should stick with ServiceTitan or build your own asset.